Angelo Monteiro Gomes
About Candidate
Graduated in International Relations at UNISUL, I have experienced business operations, International Trade, ERP implementation, B2B sales, and having lived in five different countries, I bring a unique global perspective to my work. Fluent in Portuguese, English, and Spanish, I thrive in diverse environments. Currently based in Australia, where I have been appointed as a 2024 Mayor’s Student Ambassador for the Gold Coast. I’m expanding my skill set with studies in IT – Business Analysis. My ultimate aim is to transition into a role where I can leverage my expertise to lead software development teams effectively, by ensuring smooth processes and fostering teamwork in a hands-on dynamic environment. I’m passionate about creating a positive impact in people’s life.
Location
Education
Provided me a strong foundation in global trade, economics, and business strategies. It covered key areas such as international market analysis, supply chain management, trade regulations, and business negotiation. The course emphasized cross-cultural communication, economic policies, and international business operations, preparing me to navigate global markets and develop strategic solutions in international trade and commerce.
The course Is equipping me with practical skills in analyzing business needs, optimizing processes, and implementing technology-driven solutions. I am developing knowledge in requirements gathering, process modeling, stakeholder management, and data-driven decision-making. With a strong focus on Agile methodologies, and data visualization tools, I am preparing to bridge the gap between business objectives and IT solutions, enhancing operational efficiency and digital transformation.
Work & Experience
Managing daily administrative operations, including scheduling consultations, maintaining accurate client records, and coordinating communication between clients and migration agents, ensuring all processes were efficient and error-free. Additionally, coordinating social media content creation. - Responding promptly to inquiries across social media, email, and phone, achieving a conversion rate of over 25% from inquiries to paying clients by utilizing strong communication and customer service skills. - Conducted initial analysis of client profiles to align them with suitable visa pathways, ensuring 100% accuracy in data collection and profiling while supporting migration agents in preparing documentation. - Maintaining a resolution time of less than 48 hours for client inquiries by delivering clear, professional responses and effectively managing client expectations. - Supporting marketing efforts by contributing to campaigns, providing ideas, scripts, acting, editing, tracking lead generation, and boosting monthly leads by 20% through proactive engagement and follow-ups. - Utilizing CRM systems to streamline processes and improve operational efficiency while identifying business opportunities to enhance client engagement by 15%. - Leveraging business analysis skills to assess client needs, recommend visa pathways, and suggest operational improvements, contributing to the overall success of the business. - Consistently demonstrating attention to detail, organizational skills, and exceptional communication to ensure seamless client experiences and exceed monthly KPIs.
