Gustavo Pinilha
About Candidate
Proactive and passionate to learn, with a strong background in Cisco (CCNA) like routing, switching, and security. Recently MS-102 certified, I’ve been diving into the Microsoft world with hands-on experience in MS 365 and Azure. I bring a business-focused mindset to deliver secure IT solutions and support organizational growth.
Technical Skills
Microsoft 365 Administration > Expertise in Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance. Proficient in PowerShell for automation, scripting, and administrative tasks.
Microsoft Office 365 Apps > Proficient in Word, Excel, PowerPoint, Outlook, and Access, with experience supporting users and optimizing workflows in these applications.
Microsoft Intune & Autopilot > Configuring and deploying devices using Windows Autopilot, managing device lifecycles and enforcing security policies through Intune.
Microsoft Entra (Azure AD) > Identity management, Conditional Access, Azure AD synchronization (Entra Connect, Cloud Sync), and authetication methods.
Security & Compliance > Microsoft Defender, DLP, Identity Protection, and role-based access control (RBAC).
Azure Services > Virtual machines (VMs) deployment and management, Azure Storage, virtual networks, resource groups, cost optimization, and subscription management.
Cisco Networking (CCNA)
Routing & Switching > Configuring OSPF, VLANs, NAT, VPN, DNS, DHCP, and subnetting.
Wireless Management > Deploying and managing Cisco Meraki and traditional Cisco access points and optimizing wireless network with QoS.
Network Security > Configuring Cisco Umbrella, ACLs policies and firewalls for secure environments. SD-WAN > Deployment and management of Cisco SD-WAN for enterprise environments. Troubleshooting > Layer 1/2 support, packet analysis, and resolving network connectivity issues Captive portal tools > Cisco DNA Spaces, SkyFii, Zoox WiFi for user authentication and analytics Infrastructure Management & Operating Systems
Monitoring & Reporting > Azure Monitor, Log Analytics, and dashboards Microsoft/Cisco environment for performance insights.
Operating Systems > Device management and user support for Mac, Linux and Windows.
Certifications:
CCNA
Cisco Security Architecture for Account Manager Cisco Security for Account Managers
Cisco Express Networking
Cisco Meraki 360 for Account Manager
Microsoft 365 Certified: Fundamentals (MS-900) Microsoft 365 Certified: Administrator (MS-102)
Location
Education
Work & Experience
Provided L1 and L2 support for Microsoft 365, Azure, and Intune environments, including troubleshooting for macOS and Windows systems, and managing service tickets through ConnectWise. Configured and deployed devices using Autopilot and Intune, ensuring seamless onboarding, compliance with security policies, and efficient device management. Managed Azure resources, including virtual machines (VMs) and storage, with a focus on resource optimization and cost management. Administered Microsoft Entra ID (Azure AD) for identity and access management, including Conditional Access policies, application package deployment, and role-based access control (RBAC). Configured and enforced security policies using Microsoft Defender for Endpoint and Identity Protection to safeguard organizational data, and monitored threat alerts using Huntress. Diagnosed and resolved network, infrastructure, and identity synchronization issues, ensuring minimal downtime and seamless operations. Managed app and device policies in Intune, including software deployment, updates, and compliance reporting, and provided remote support using ScreenConnect.
With extensive experience in IT managed services, I have focused on: end-to-end network management, client-centric IT solutions, and large-scale project management while ensuring compliance and robust security measures. Successfully provided L1/L2 technical support and troubleshooting for critical infrastructure. Dashboard demonstrations, providing clients with actionable insights and performance reports to support data-driven decision-making. Expertise in strategic planning, development, execution, and monitoring of IT projects, with a track record of managing key accounts to achieve client satisfaction and business goals. Notable projects include > Implementation and management of a nationwide Cisco Meraki network for major retail chains like McDonald’s, Tok&Stok, and BRMalls. Deployment of a customized SD-WAN solution for a multinational corporation.