Bachelor in Computer Science from the Federal University of São Carlos (UFSCar) and a postgraduate in Big Data, Data Science and Data Analytics, with skills to understand, develop and test software.
Practice with data visualisation tools (Data Viz) such as PowerBI and Google Data Studio, and experience with Salesforce reports and dashboards, with a focus on CRM.
Training and experience with Lean Six Sigma, Design Thinking, SCRUM and Kanban.
Participation and awards in hackathons, programming marathons focused on problem-solving through innovation and product development strategies.
Work & Experience
Squad Customer | SSO | Cross Structuring - Mapping of the user data collection service to create personalized offers to customers (CRM); - Coordination of SCRUM ceremonies; - Creation and prioritization of new demands in the product backlog in the Single Sign-On and Customer squad.
Delivery 3P | Third Channels | Digital - Support of integrated systems: BK - iFood, UberEats, Rappi, 99Food, BK Delivery and BK Express; - Analytics and insights (cancellations, tickets, product solutions); - Management and monitoring of KPIs; - Acting as BA at Squad DLV BK, following the various SCRUM ceremonies.
Pedagogical Intelligence Management | GIP - Aid in mass data manipulation; - Creation and monitoring of reports and Salesforce Dashboards; - Mapping of indicators and metrics of the company's processes; - Management and execution of processes related to the placement of students in Alicerce; - Acting in lead generation, prospecting and interviewing processes.
Certification for Network Systems and Capture Channels | Agile Software Testing - Test automation: writing BDD scenarios for functional tests and Java methods; - Data extraction via SQL query development; - Data planning and generation of indicators to define strategies; - Management of access for the area's providers; - Control of inventories and logical numbers.